Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mytoys2025@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mytoys2025@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mytoys2025@outlook.com.

Return & Refund Policy Thank you for shopping at [Family shop]. We want you to be fully satisfied with your toy purchase. 1. Eligibility for Returns - Unopened, unused items with original tags/packaging can be returned within **30 days** of delivery for a full refund or exchange. - Defective, damaged, or misrepresented items can be returned within 15 days of delivery for a full refund or replacement. - Customized items or opened blind boxes are not eligible for return unless defective. 2. Return Process - Please contact us at [Your Email/Contact Link] with your order number and photos of the item(s). We will respond within 2 business days with return instructions. - Once approved, ship the item back to the address provided and keep your tracking number. 3. Refunds - After we receive and inspect your return, we will process your refund within **5-7 business days**. Refunds will be issued to your original payment method. - Customers are responsible for return shipping costs for non-defective returns. We cover return shipping for defective items. 4. Additional Notes - Sale items are only eligible for exchange or store credit, not cash refunds. - Extra shipping fees due to customer errors (e.g., incorrect address) are the responsibility of the buyer. If you have any questions, please contact our customer service team.